Return Policy

We want you to love your new phone case. If something isn’t right, we’re here to help.

30-Day Return Guarantee

You may request a return or exchange within 30 days of receiving your order if:

The item arrives damaged or defective
You received the wrong item
The product does not match the description

To be eligible for a return, your item must be:

Unused and in original condition
In its original packaging

Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned:

Customized or personalized cases
Clearance or final-sale items

Return Process

Contact us at info@kekelulu.store with your order number and photos of the issue.
Our team will review your request within 3 business days.
If approved, we will provide return instructions or send a replacement.

Refunds

Refunds will be issued to your original payment method once we receive and inspect the returned item.
Processing time may take 4–7 business days depending on your bank.

Shipping Costs

Return shipping fees are the responsibility of the customer unless the product is defective or incorrect.
Original shipping fees are non-refundable.

If you have any questions, feel free to reach out. We’re always happy to help.